Refund & Returns Policy

Effective Date: June 29, 2026

At Buy Peptides Canada Store, we are committed to providing high-quality research products and excellent customer service. Please read our Refund & Returns Policy carefully before placing an order.

Returns

Due to the nature of our products, we generally do not accept returns on items that have been opened, used, or delivered.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your package. We will review the issue and work with you to find a fair solution.

Damaged or Incorrect Orders

If your order is damaged during shipping or you receive an incorrect product, please email our customer support team with:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

Providing this information allows us to process your request as quickly as possible.

Refunds

Refunds may be approved if:

  • Your order arrives damaged or defective.

  • You receive the wrong product.

  • Your order cannot be fulfilled by us.

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your payment provider.

Non-Refundable Items

Refunds or returns will not be provided for:

  • Products that have been opened or used.

  • Orders where incorrect shipping information was provided by the customer.

  • Delays caused by the shipping carrier, weather, customs, or other events beyond our control.

  • Orders that have been successfully delivered according to the carrier’s tracking information.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled.

Lost Packages

If your package appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Contact Us

If you have any questions about this Refund & Returns Policy or need assistance with an order, please contact us through the Contact Us page on our website. Our support team will respond as quickly as possible.

Thank you for choosing Buy Peptides Canada Store.